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Collagen Replenishing Masque: Frequently Asked Questions

General Questions

 
How soon after I open the package should I use the Masque?
It is best to use the product with in 15 minutes of opening the package.

Which side of the Masque do I put on my face?
Both sides of the Masque are the same.

What if the Masque is too big for my face?
The edges of the Masque can be trimmed to fit your face without affecting the product.

What if the product gets into my eyes?
Simply rinse your eyes with cool running water for a few minutes.

Can I use the Masque if I have an acne breakout?
It is best to avoid using the Masque during an acne breakout.

Do I rinse my face after I take off the Masque?
Do not rinse your face, apply Regenerating Moisturizer directly over treated area to  lock in the collagen and nutrients.

How long should I leave the Masque on my face?
30 to 60 minutes is ideal treatment time, the saturation is minimal after 60 minutes.

 
Do I have to be in an inclined position or can I sit and watch TV?
While it is best to be inclined to experience true calming effects, you can be in a position that is comfortable to you without a lot of movement.

How can I contact your company?
You have several options. You can contact us by mail, telephone or email. Click here for complete contact information.

I have a question that is not listed on your website.
Simply contact us, and a customer service representative will be more than happy to assist you. Click here for complete contact information.

I am very happy with your products and I want to share my story!
We love positive feedback from our customers! Please see our Success Stories Page which contains details on how you can share your Nulase success!

What if I want to return my product?
We stand behind our products 100% and offer a 60 day money back guarantee. Simply return all elements that were with your original order along with your original sales receipt. All refunds will appearon the purchasing credit card. We are unable to accept returns marked "Return to Sender". For more details on returns, please see our guarantee policy.

Mail your return with tracking details to:

Nulase Returns
7887 Fuller Road #102
Eden Prairie, MN 55344